Supply Chain Due Diligence Act (LkSG)
Legally compliant through good master data! Our LkSG service offers fast and efficient improvement of data quality for risk analyses of your supply chain by processing existing master data and centrally collecting new data. Markant is a trusted partner in data procurement and quality assurance for companies affected by the LkSG.
Service for those affected
The law has been in effect in Germany since 2023. We support you in fulfilling your due diligence obligations aimed at avoiding human rights abuses in supply chains. We combine the retrieval of risk information from individual suppliers to reduce the workload for customers and their suppliers. A specialised customer service team takes over the complete organisation and communication with your business partners. This enables us to process suppliers' questions quickly and provide prompt support that you would otherwise have to provide.
The service supports you in using the risk management system of your choice. The seamless integration of our service reduces the workload for your employees when procuring data and communicating with suppliers - regardless of whether you use your own LkSG software or that of a third-party provider.
Our service supports you in complying with due diligence obligations in the supply chain within the framework of the LkSG and you can report annually to the responsible authorities on the fulfilment of your due diligence obligations.
Customer service team
Our specialised customer service team supports companies affected by the German Supply Chain Due Diligence Act (LkSG) with comprehensive data optimisation services. We ensure that your supplier data is always up-to-date and complete in order to fulfil your compliance requirements. Our aim is to take care of things so that you can concentrate on your core business while we take care of the time-consuming requirements of the LkSG.
Our customer service team focuses on the following topics for you:
- Data optimisation:
We optimise existing inventory data of your supplier portfolio by requesting and updating LkSG-relevant contact persons, address data, VAT IDs, NACE codes and other important information. Our team ensures that all data is up to date and complies with legal requirements. If a business partner does not respond to this master data enquiry independently, they will be contacted by telephone. Through proactive communication and regular updates, we ensure that your database is always up-to-date and complete. - Efficient case processing:
Based on the master data, your risk analysis software identifies suppliers with an increased potential risk. If you use the osapiens software, our customer service team can ask you for further information in these cases. Here we can convince suppliers to co-operate, answer their technical questions and provide technical support. Our team specialises in acting quickly and efficiently, even in complex situations, to ensure that all the necessary information is available promptly and in full.
The employees in our customer service team speak 13 different languages in order to be able to communicate well worldwide. This linguistic diversity enables us to interact effectively with suppliers from different countries and cultures and avoid misunderstandings. Our multicultural team understands the nuances of international communication and can therefore ensure smooth and efficient collaboration.
In addition, we provide regular training for our customer service team to ensure that our team is always up to date with the latest developments and best practices. This continuous training enables us to offer you the best possible service at all times and to react quickly to changes in the legal environment.
The benefits for you
Reduction of workload
Optimise human resources with comprehensive LkSG data processing, especially for risk analysis.
Time saving
Minimise contact time due to a central contact point for your business partners for all information and questions on the topic of LkSG.
Knowledge advantage
Benefit from being able to quickly gather knowledge on the specific risks relevant to you.
Legal compliance
Always be on the safe side with the support of our expert teams.
Discounted prices
Secure attractive conditions through our framework agreements.
The LkSG service at a glance
LkSG data stream:
- Provision of LkSG-relevant data for risk analysis
- Preparation of your LkSG data according to your chosen LkSG software
- Completion and correction of missing or incorrect LkSG data on business partners
LkSG Full Service:
- Support from Markant's specialised customer service team
- Organisation and communication with your suppliers for in-depth risk analyses
Request to answer detailed questionnaires
Implementation of selected processes with your suppliers (e.g. in case of hesitation to provide information) - Prerequisite: LkSG data stream
LkSG service provider agency:
- Mediation of providers of LkSG software
- Framework agreements with attractive conditions and benefits