Supply chain management
Optimise your supply chain with our tailored solutions!
We provide comprehensive support to help you comply with legal due diligence obligations in your supply chains. Whether it's the German Supply Chain Due Diligence Act (LkSG) or the EU Deforestation Regulation (EUDR), our services and state-of-the-art technology make your daily work easier. Rely on our expertise and organise your responsible supply chain management effectively.
Current and Relevant
Services in Supply Chain Management
Markant offers various services in the field of supply chain management. These services are designed to help companies comply with legal due diligence obligations and to make their supply chains more efficient and sustainable.
Through the seamless integration of our service, the effort required from your employees for data collection and communication with suppliers is reduced—whether you use your own sustainability software or that of a third party. Our service supports you in meeting the due diligence obligations in your supply chain in accordance with the respective national legislation.
We consolidate the inquiry of risk information from individual suppliers, thereby reducing the effort for customers and their suppliers. A specialised customer service team takes over the complete organisation and communication with your business partners. This enables a swift handling of suppliers' inquiries.
Markant continuously reviews its partner portfolio for the customer, collects relevant master data, and optionally transmits this information either to the customer's sustainability system or directly back to the customer.
Preparing Master Data
- Structuring, Identification
- Duplicate Check
- Correction
- Verification
- Collection of Missing Data
Markant handles the customer's open cases related to the detailed risk queries within the "osapiens HUB for Due Diligence (LkSG/CSDDD)" and supports the customer's business partners in responding to these queries.
Case Handling
- Communication with upstream suppliers
- Support with completing questionnaires
- Following up on responses
Markant processes the onboarding questionnaires (including the annual readiness check) for each supplier, as well as the onboarding questionnaires at the product level in the "osapiens Hub for EUDR" for all EUDR-relevant suppliers of the customer.
Detailed Processing
- Follow up on questionnaires in the "osapiens Hub for EUDR"
- Supplier onboarding
- Annual readiness check
- Product questionnaires
Markant can support the customer in implementing the transfer of the affected party's article, partner, and transaction data into the osapiens HUB.
Interfaces
- Transfer master data
- Process and transfer transaction data
- Read PDF delivery notes
Customer service team
Our specialised customer service team supports businesses affected by sustainability laws through comprehensive data optimisation services. We ensure that your supplier data is always up to date and complete, helping you meet your compliance requirements. Our goal is to have your back so you can focus on your core business while we handle the time-consuming requirements.
Our customer service team focuses primarily on the following areas for you:
- Data optimisation:
We continuously review, optimise, and correct existing supplier portfolio data by collecting and updating relevant information such as key contacts, address details, VAT IDs, NACE codes, EUDR relevance, and other important details. Our team ensures that all data is current and compliant with legal requirements. If a business partner does not respond proactively to this master data request, they are contacted by phone. Through proactive communication and regular updates, we ensure your database remains consistently updated and complete. - Efficient case handling:
Based on master data, your risk analysis software identifies suppliers with elevated potential risks. If you are using osapiens software, our customer service team can request the required additional information in such cases. We can persuade suppliers to cooperate, answer their professional questions, and provide technical support. Our team is specialised in acting quickly and efficiently, even in complex situations, to ensure all necessary information is provided fully and promptly.
Our customer service team members speak 15 different languages, enabling effective communication on a global scale. This linguistic diversity allows us to interact efficiently with suppliers from various countries and cultures, preventing misunderstandings. Our multicultural team understands the nuances of international communication, ensuring seamless and efficient collaboration.
Your advantages
Reduction of Effort
Optimise personnel resources through the comprehensive preparation of LkSG data, particularly for your risk analysis.
Time Savings
Minimise contact time thanks to a central point of contact for your business partners regarding all information and questions on the topic of LkSG.
Knowledge Advantage
Benefit from quick and targeted acquisition of knowledge about the risks relevant to you.
Compliance with the Law
Always stay on the safe side with support from our expert teams.
Discounted Prices
Secure attractive terms through our framework agreements.
Inquiry about our services in supply chain management
