Sustainability data
Create transparency with reliable sustainability information.
Markant is your relevant partner for valid and verified sustainability data at both corporate and product levels. Through our processing of your data base, we create transparency, support sustainable business processes, and enable you to efficiently meet regulatory requirements. With our expertise and communication capabilities, we ease your day-to-day operations and help you implement sustainability responsibly and in a future-proof manner.
Services provided by our customer service team
Data optimisation and master data maintenance
We continuously review, optimise, and update the existing data of your entire supplier portfolio. This includes, among other things:
- address and contact details, as well as relevant points of contact
- NACE codes
- EUDR relevance and other legally required information
Our team ensures that all data is complete, up-to-date, and compliant with the applicable legal requirements. If business partners do not respond to master data enquiries, we proactively reach out via telephone to establish a reliable and audit-proof data foundation in the long term.
Efficient case handling and supplier support
Based on your master data, your risk analysis software identifies potentially high-risk suppliers. When using the osapiens software, our customer service team takes over in such cases by:
- gathering additional information
- providing professional support to suppliers
- answering substantive questions
Even in complex or sensitive cases, we act in a solution-oriented, efficient, and highly communicative manner, ensuring that all necessary information is available promptly and in full.
Our customer service team speaks 15 different languages, allowing seamless and trustworthy communication with suppliers worldwide. The linguistic and cultural diversity of our team helps to avoid misunderstandings, build trust, and facilitate collaboration across country and cultural boundaries efficiently.
The performance of the customer service team
Our specialised customer service team supports companies affected by national and international sustainability laws. With comprehensive services covering data optimisation, supplier communication, and case handling, we ensure that your compliance requirements are reliably met.
We take on time-consuming tasks, keep your supplier data up to date, and provide professional and technical support to your business partners – so you can focus on your core business.
our services at a glance
- gathering and maintaining data
In 2025, we collected over 10,000 contact details and 24,000 master data queries for our clients to ensure complete and legally compliant supplier data. - webinars
In total, more than 3,000 participants attended our specialist webinars on sustainability and compliance topics in 2025. - after-sales service
We enable personalised support even after project completion – ensuring sustainable data quality and long-term compliance security. - global communication
We communicate globally on a daily basis. In 2025, we sent over 70,000 emails and conducted more than 60,000 phone calls.
Inquiry about our services in the field of sustainability data
